{
  "basics": {
    "name": "Richmond Rivera",
    "label": "Cloud DevOps Engineer",
    "email": "work@richmondrivera.com",
    "status": "Open to Cloud and DevOps roles",
    "summary": "I keep enterprise production systems healthy as an Application Support Engineer, and I'm taking that experience into cloud infrastructure and AI. 3+ years in supporting Production Applications that taught me where operations break. Now I fix those bottlenecks at the root with automation, observability and infrastructure as code, and I try every idea in my homelab first.",
    "profiles": [
      {
        "network": "LinkedIn",
        "url": "https://www.linkedin.com/in/richmondrivera007/"
      },
      {
        "network": "GitHub",
        "url": "https://github.com/richmondrivera"
      }
    ]
  },
  "recent_changes": [
    {
      "date": "2026-09",
      "description": "Building GCP-Powered Personal Chatbot for day-to-day tasks"
    },
    {
      "date": "2026-04",
      "description": "Joined TELUS Digital Philippines as Application Support Engineer"
    },
    {
      "date": "2025-12",
      "description": "Earned Azure Solutions Architect Expert (AZ-305)"
    },
    {
      "date": "2025-12",
      "description": "Earned Azure Administrator Associate (AZ-104)"
    },
    {
      "date": "2025-09",
      "description": "Earned AWS Certified AI Practitioner (AIF-C01)"
    }
  ],
  "now_building": [
    {
      "name": "Self-funded chatbot using Google Cloud Platform free trial subscription",
      "description": "A chatbot I'm building on my own Google Cloud free trial account to learn how to work with AI hands-on, and how it can help with my day-to-day tasks.",
      "milestones": [
        {
          "state": "done",
          "task": "Google Cloud project on the free trial"
        },
        {
          "state": "running",
          "task": "Chatbot prototype with Gemini on Vertex AI"
        },
        {
          "state": "pending",
          "task": "Budget alerts and cost guardrails"
        },
        {
          "state": "pending",
          "task": "Use it in my day-to-day tasks"
        }
      ],
      "stack": [
        "Google Cloud",
        "Vertex AI",
        "Gemini"
      ],
      "repository": "https://github.com/richmondrivera"
    },
    {
      "name": "Homelab Automation",
      "description": "A Linux homelab where I automate the operations work I used to do by hand.",
      "milestones": [
        {
          "state": "done",
          "task": "Linux servers set up and hardened"
        },
        {
          "state": "running",
          "task": "Provisioning with Ansible playbooks"
        },
        {
          "state": "pending",
          "task": "Metrics and alerts with Prometheus and Grafana"
        },
        {
          "state": "pending",
          "task": "Kubernetes cluster for container workloads"
        }
      ],
      "stack": [
        "Linux",
        "Bash",
        "Ansible",
        "Prometheus",
        "Grafana"
      ],
      "repository": "https://github.com/richmondrivera"
    }
  ],
  "experience": [
    {
      "title": "Application Support Engineer",
      "company": "TELUS Digital Philippines",
      "startDate": "2026-04",
      "endDate": "Present",
      "highlights": [
        "Wrote and deployed Bash scripts for automated server restarts, cutting manual intervention and streamlining routine maintenance.",
        "Supported configuration management and pull requests for TELUS Health software developers and data engineers using Git, GitHub and Visual Studio Code.",
        "Administered configurations in the Google Cloud console and tracked work in Jira, using PagerDuty alerting for fast incident triage and strict SLA adherence.",
        "Helped achieve a 99.99% uptime SLA for critical production systems.",
        "Implemented monitoring that reduced mean time to recovery (MTTR) by 60%.",
        "Supported enterprise data pipelines, system loads and ETL workflows in Informatica and DataHub, keeping source-to-target data in sync.",
        "Provisioned secure access through AccessNow for Domo, Looker and Tableau reporting environments for internal and external stakeholders."
      ],
      "tools": [
        "Bash",
        "Git",
        "GitHub",
        "Google Cloud",
        "Jira",
        "PagerDuty",
        "Informatica",
        "DataHub",
        "AccessNow",
        "Domo",
        "Looker",
        "Tableau"
      ]
    },
    {
      "title": "Application Operations Engineer",
      "company": "DXC Technology Philippines",
      "startDate": "2023-10",
      "endDate": "2026-04",
      "highlights": [
        "Provide L1 and L2 Production Support, leveraging technologies such as Azure Data Factory, CA Workload Automation (Autosys), Dynatrace, Feedhub, Jenkins, Linux/Unix server, Microsoft Azure, OpenShift, PegaSystems, Splunk, JBoss, and WebLogic. Manage updates, renewals, and expirations of certificates.",
        "Handled incident and problem management: root cause analysis, recovery, notifications, and daily incident review and reporting.",
        "Ran change management end to end: change records, exemption approvals, and representing changes to the Change Advisory Board (CAB) and Technical Advisory Board (TAB).",
        "Established disaster recovery procedures that helped sustain 99.9% uptime.",
        "Helped teams implement changes, verified services after deployments, and ran health checks.",
        "Automated Linux server tasks with Bash scripts and streamlined reporting with Excel macros.",
        "Handled batch jobs and acted as liaison between vendors and internal and external teams.",
        "Joined post-implementation knowledge transfer and technical verification, and maintained knowledge-base documentation."
      ],
      "tools": [
        "Microsoft Azure",
        "Azure Databricks",
        "Azure Data Factory",
        "OpenShift",
        "Jenkins",
        "JFrog Artifactory",
        "Dynatrace",
        "Splunk Cloud",
        "CyberArk",
        "CA Workload Automation (Autosys)",
        "Akamai",
        "Pega",
        "Feedhub",
        "Linux/Unix",
        "Windows Server",
        "JBoss",
        "WebLogic",
        "SQL"
      ]
    },
    {
      "title": "Independent Contractor",
      "company": "Lazada Philippines Services",
      "startDate": "2022-01",
      "endDate": "2023-07",
      "highlights": [
        "Managed and organized assigned parcels for delivery according to set routes and schedules.",
        "Delivered parcels accurately and on time to Lazada customers within agreed timeframes.",
        "Gave professional, courteous service in every delivery interaction.",
        "Used Lazada's mobile system for real-time status updates, route optimization and dispatch communication.",
        "Followed all delivery protocols, safety guidelines and regulations, keeping goods secure and undamaged."
      ]
    }
  ],
  "certifications": [
    {
      "code": "AZ-305",
      "name": "Azure Solutions Architect Expert",
      "issuer": "Microsoft",
      "level": "Expert",
      "date": "2025-12",
      "credential_id": "90DB6D22B1A86380"
    },
    {
      "code": "AZ-104",
      "name": "Azure Administrator Associate",
      "issuer": "Microsoft",
      "level": "Associate",
      "date": "2025-12",
      "credential_id": "B0FEA3A5F7200BFD"
    },
    {
      "code": "AIF-C01",
      "name": "AWS Certified AI Practitioner",
      "issuer": "Amazon Web Services",
      "level": "Foundational",
      "date": "2025-09"
    },
    {
      "code": "ISC2",
      "name": "ISC2 Candidate",
      "issuer": "ISC2",
      "level": "Candidate",
      "date": "2025-08"
    },
    {
      "code": "AI-900",
      "name": "Azure AI Fundamentals",
      "issuer": "Microsoft",
      "level": "Fundamentals",
      "date": "2025-06",
      "credential_id": "ADD10125923AA213"
    },
    {
      "code": "DP-900",
      "name": "Azure Data Fundamentals",
      "issuer": "Microsoft",
      "level": "Fundamentals",
      "date": "2025-06",
      "credential_id": "2494D4C69F7805C7"
    },
    {
      "code": "SC-900",
      "name": "Azure Security, Compliance, and Identity Fundamentals",
      "issuer": "Microsoft",
      "level": "Fundamentals",
      "date": "2025-06",
      "credential_id": "AA5D19B125836C9D"
    },
    {
      "code": "CLF-C02",
      "name": "AWS Certified Cloud Practitioner",
      "issuer": "Amazon Web Services",
      "level": "Foundational",
      "date": "2024-03"
    },
    {
      "code": "AZ-900",
      "name": "Azure Fundamentals",
      "issuer": "Microsoft",
      "level": "Fundamentals",
      "date": "2023-12",
      "credential_id": "C5D1CBC2BC06FB3A"
    },
    {
      "code": "OCI",
      "name": "Oracle Cloud Infrastructure Foundations Associate",
      "issuer": "Oracle",
      "level": "Foundations",
      "date": "2023-11",
      "credential_id": "55324D051847D36C81C88300D80FF4D6170DB6354C28128C65D7B5727D2F8682"
    }
  ],
  "stack": {
    "Cloud": [
      "AWS",
      "Google Cloud",
      "Microsoft Azure",
      "Oracle Cloud"
    ],
    "Containers": [
      "Docker",
      "Kubernetes",
      "Amazon EKS",
      "OpenShift",
      "Helm"
    ],
    "Databases": [
      "SQL",
      "Microsoft SQL Server",
      "PostgreSQL"
    ],
    "ITIL Practices": [
      "Incident and Problem Management",
      "Change Management (CAB)",
      "Service Request Management"
    ],
    "Infrastructure as code": [
      "Terraform",
      "CloudFormation",
      "Ansible"
    ],
    "CI/CD": [
      "GitHub Actions",
      "Jenkins",
      "GitLab"
    ],
    "Observability": [
      "Dynatrace",
      "Splunk",
      "PagerDuty",
      "CloudWatch",
      "Prometheus",
      "Grafana"
    ],
    "Scripting": [
      "Bash",
      "Python"
    ],
    "Systems": [
      "Linux/Unix",
      "Windows OS"
    ],
    "Ticketing Tools": [
      "BMC Remedy",
      "Jira",
      "ServiceNow"
    ],
    "Version Control": [
      "Git & GitHub"
    ]
  },
  "education": [
    {
      "degree": "Bachelor of Science in Information Systems",
      "institution": "University of Rizal System, Binangonan Campus"
    },
    {
      "degree": "AWS re/Start",
      "institution": "Amazon Web Services, through Edukasyon PH"
    }
  ]
}